When can a buyer cancel an order?

For the first 30 minutes after the order is placed, buyers can cancel their own order using the Cancel Items button located in Your Account > Your Orders on Amazon. After 30 minutes, the buyer can request a cancellation, but only the seller can cancel the order.

If the buyer sends a message requesting to cancel an order, use the following steps:

Important: If you do not follow the cancellation process as outlined below (responding to a cancellation request generated in the system by the buyer's account), the cancellation may count against your metrics.

Note: If you cannot fulfill the order due to lack of inventory and need to cancel the order, select the reason as no inventory. Do not contact the buyer and request that they submit a cancellation request.