How can I cancel an order? (Standard process)

f a buyer asks you to cancel an order and you have not yet shipped and confirmed the shipment, you can cancel it in Manage Orders or use an Order Cancellation feed. To cancel an order from the Manage Orders menu, follow the steps mentioned under "Standard cancellation process that will not count against your metrics" below.

When you cancel an order, Amazon automatically updates the order status in the buyer's Amazon account and sends an email notification to the buyer.

Note:

• If you have shipped and confirmed the order, tell the buyer that the order is already on its way and ask them to return it to you for a refund.

• If you have already generated the shipping label, inform the buyer that you are unable to cancel the order at this stage and ask them to return the item for a refund.

• If you cancel an order by mistake, you can contact the buyer through Buyer-Seller Messaging service and if the buyer wishes, encourage them to place a new order.

Both cancellations and returns are a normal part of most sales operations.